Penny works from home as a web developer and spends most of her time in the building. She relocated to London from America and moved into Zenith Close with her boyfriend two years ago. The two of them have recently gotten engaged and are looking forward to getting married and moving into a bigger home to start their new life together. However, they are unable to make any plans for their future so long as they are trapped at Zenith Close with the potentially crippling costs of the building repairs hanging over them.
Adam's wife, after giving birth in London to their beautiful son, fell ill with post-natal depression. She needed help from their wider family, so she and their son moved back to Poland. Adam planned to sell the flat as quickly as possible so he could move home and be one with his family again. This was over two years ago. Adam found a buyer after a year, but the sale fell through when the buyer’s lender asked for an FRA report: a cladding report that complies with Advice Note 14 and can only be provided by NHG.
During this time, both of his wife’s parents were diagnosed with cancer. Again, her mental state deteriorated. Adam couldn’t be with her to support her as she tried to look after both her parents and their son, while still having to work and pay their separate housing bills in Poland.
NHG refused to tell him when they might commission the new report that was legally needed to sell his flat. He was given a timeline of anything between another six months to two years!
Adam has spent thousands of pounds to travel to see his little boy and wife. All the while, he has continued to pay their bills, service charge, and mortgage on a flat he should have been able to sell. All he wants is to be a father to his son and husband to his wife.
Pam is a Liver and Pancreas Clinical Nurse Specialist working tirelessly to manage cancer patients during Covid. It has been devastating for her to deal with the volume of work and stress associated with the significant safety problems that were found at 15 Zenith Close - especially after Grenfell! Six years ago, after years of gruelling shifts as a junior nurse, Pam was able to save up enough for her deposit and move into her flat. For the past year, she has wanted to sell her flat and upgrade to a two-bedroom, so she can get on with her life and fulfil her dream of adopting a child.
Jonny and Annie are both key workers. They've wanted to move for over a year to get a bigger house with a garden where they can start a family. They can't move because all of their money is invested in the flat and now it is worthless. They both struggle to cope with the anxiety and stress Notting Hill Genesis and Hill have created. Some days the situation feels completely hopeless. They feel completely abandoned by their MP and government and have lost all trust in Notting Hill Genesis.